● How long does my order arrive?
Standard: 2-3 working days (Saturdays and holidays excluded)
Abroad: 2-7 working days (Saturdays and holidays excluded)

● What are the shipping costs?
€ 7 throughout Italy excluding disadvantaged areas (standard shipments)
For abroad, shipping costs will be applied directly at the time of ordering.

● When are orders shipped?
Orders are processed every morning at 9:00 a.m., Monday through Friday.
Orders placed over the weekend will be processed from the following Monday morning.

● My order hasn't arrived yet, what can I do?
Check if the carrier has left a passing notice. Your order may be at the courier's depot ready to be picked up or the courier may be waiting to be contacted to rearrange the delivery (In this case you will have to contact us by email to amministrazione@matineeshop.com).

● Which courier do you ship with?
We ship through the couriers SDA (for Italy) and UPS (for abroad).

● What happens if the carrier can't find me?
It is important, at the time of ordering, to enter a correct email address and telephone number. If the courier does not find anyone at the time of delivery, he will contact the customer by phone to schedule a second delivery step. In case the customer is also absent at the second delivery step, the order will be returned automatically to the sender.

● When are deliveries made?
Deliveries are made from Monday to Friday, from 9:00 am to 7:00 pm.

● How do I receive the tracking code?
Contact us by email to amministrazione@matineeshop.com by entering as the subject of the email "tracking request" and tell us your order number.


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