● How long does my order arrive?
Standard: 2-3 working days (Saturday and holidays excluded) Abroad: 2-7 working days (Saturday and holidays excluded)

● What are the shipping costs?
€ 7 all over Italy except for poor areas (standard shipping) For abroad the shipping costs will be applied directly at the time of the order.

● When are orders shipped?
Orders are processed every morning at 9:00 am, from Monday to Friday.
Orders placed over the weekend will be processed starting the following Monday morning.

● My order hasn't arrived yet, what can I do?
Check if the courier has left a notice of passage.
Your order may be at the courier's depot ready to be picked up or the courier may be waiting to be contacted to reorganize the delivery (In this case you will need to contact us via email at amministrazione@matineeshop.com)

● Which courier do you ship with?
We ship via SDA (for Italy) and UPS (abroad) couriers.

● What happens if the courier doesn't find me?
When ordering, it is important to enter a correct e-mail address and telephone number.
If the courier does not find anyone at the time of delivery, he will contact the customer by phone to schedule a second delivery step. In the event that the customer is absent even on the second delivery step, the order will be returned automatically to the sender.

● When are deliveries made?
Deliveries are made from Monday to Friday, from 9:00 am to 7:00 pm.

● How can I receive the tracking code?
Contact us by email at amministrazione@matineeshop.com entering the subject of the email "tracking request" and tell us your order number.

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