At www.mat ineeshop.com reachable 24h 7 days a week.

It is possible to place orders as a registered user and as a guest. Registration on the site allows, in addition to dedicated discounts, downloading documents related to purchases and returns and other benefits. In case of multiple simultaneous promotions, discounts cannot be combined with each other.

For assistance with purchasing, contact our Customer Service Department at 081 08736758.

When purchasing on our site, the customer is aware that online products are numerically limited and consequently subject to availability verification by us. Therefore, there may be inconveniences related to the availability of some products. In this case, the customer will be informed immediately by email and a refund will be made at the same time. In the event that the order will consist of multiple items, the available items will be shipped.


We accept payment by Credit Cards, Prepaid Cards, PayPal or Cash on Delivery, which is cash on delivery.

Cards accepted are: Visa, Mastercard, Postepay, American Express, Maestro.

Cash on delivery is only possible in Italy and has a cost of €6.00. We reserve the right to revoke payment by Cash on Delivery to all customers with whom there has been a previous dispute regarding this payment method.

Payment options with Klarna:

In agreement with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer installment payment, with payment made to Klarna.

Additional information and terms of use for Klarna are available here

You can find general information about Klarna here


E-GIFT CARDS are digital-only products and will be sent via email. They are valid for 12 months from the time of purchase.

Any communication regarding the use of the E-GIFT CARD, may be sent via email to info@matineeshop.com.

Right of withdrawal

The purchase of an E-GIFT CARD is non-refundable. Please refer to the appropriate section of the website for information regarding the right of return with E-GIFT CARD purchase.

Personal data processing

The purchase of the E-GIFT CARD involves the disclosure of personal data of the person making the purchase, which will be processed by the owner company in accordance with the current legislation on the protection of personal data, as specified in the information provided in the Privacy section.